--- title: "Privacy Policy | Appian Heat Pumps" description: "Privacy policy for Appian Heat Pumps. Learn how we collect, use, and protect your personal data under UK GDPR." lang: en-GB json-ld: | { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://www.appianheatpumps.com/" }, { "@type": "ListItem", "position": 2, "name": "Privacy Policy" } ] } --- [ Special Offer Air Conditioning Fully Installed from £1,100 → ](/contact) 12 Appian Way, Chineham, Basingstoke, RG24 8BH Fastest reply → [07481 552059](tel:07481552059)| [01256 672332](tel:01256672332) [![Appian Heat Pumps](/assets/logo-DXHDe5EY.png)](/) Services Service Areas [About](/about)[Our Work](/our-work)[Blog](/blog)[Reviews](/reviews)[Contact](/contact) Call now — fastest reply [07481 552059](tel:07481552059)[Landline: 01256 672332](tel:01256672332) [Request Estimate](/contact) [Call 07481 552059 Fastest reply ](tel:07481552059)[Get Estimate](/contact) 1. [Home](/) Privacy Policy # Privacy Policy Last updated: April 2026 ## 1\. Who We Are Appian Heat Pumps operates from 12 Appian Way, Chineham, Basingstoke, RG24 8BH. VAT registration number: 476667534. Contact: [info@appianheatpumps.com](mailto:info@appianheatpumps.com) / [07481 552059](tel:07481552059). ## 2\. Information We Collect We collect information you provide directly: name, email address, phone number, property address, and details about your heating or cooling system. We also collect technical data such as IP address, browser type, and pages visited through standard analytics. ## 3\. How We Use Your Information We use your data to: respond to enquiries, provide quotes and services, send appointment confirmations, comply with legal obligations (including F-Gas regulations), and improve our website. We do not sell your data to third parties. ## 4\. Legal Basis for Processing We process data based on: legitimate interest (responding to enquiries), contract performance (delivering services), legal obligation (F-Gas record keeping), and consent (marketing communications, where applicable). ## 5\. Data Retention Enquiry data is retained for 24 months. Service records, including F-Gas logs, are retained for the legally required period (currently 5 years). You may request deletion of non-legally-required data at any time. ## 6\. Your Rights Under UK GDPR, you have the right to: access your data, request correction, request deletion, restrict processing, data portability, and object to processing. [Contact us](/contact) to exercise these rights. ## 7\. Cookies This website uses essential cookies for site functionality and analytics cookies to understand how visitors use our site. You can control cookies through your browser settings. ## 8\. Contact For privacy-related queries, contact us at [info@appianheatpumps.com](mailto:info@appianheatpumps.com) or write to: Appian Heat Pumps, 12 Appian Way, Chineham, Basingstoke, RG24 8BH. ![Appian Heat Pumps](/assets/logo-DXHDe5EY.png) Expert heat pump installation, repair & servicing across Hampshire and surrounding areas. Over 15 years of trusted experience. [](https://www.linkedin.com/company/appian-heat-pumps/)[](https://www.facebook.com/profile.php?id=100091962078515)[](https://www.instagram.com/appian_heat_pumps) ### Services - [Heat Pump Repair](/services/heat-pump-repair) - [Heat Pump Servicing](/services/heat-pump-servicing) - [Heat Pump Installation](/services/heat-pump-installation) - [Air Conditioning Installation](/services/air-conditioning-installation) - [Commercial Air Conditioning](/services/commercial-air-conditioning) - [Pool Heat Pump Repair](/services/swimming-pool-heat-pump-repair) - [Pool Heat Pump Service](/services/swimming-pool-heat-pump-service) - [Pool Heat Pump Supply](/services/swimming-pool-heat-pump-supplier) - [Commissioning & Optimisation](/services/commissioning-optimisation) - [Emergency Repairs](/services/emergency-repairs) - [System Upgrades](/services/system-upgrades-retrofits) - [Smart Thermostat Integration](/services/smart-thermostat-integration) - [Health Checks](/services/health-checks) - [F-Gas AC Servicing](/services/fgas-air-conditioning-servicing) - [Maintenance Contracts](/services/annual-maintenance-contracts) ### Service Areas - [Basingstoke](/areas/basingstoke) - [Hampshire](/areas/hampshire) - [Berkshire](/areas/berkshire) - [Surrey](/areas/surrey) - [Wiltshire](/areas/wiltshire) - [Reading](/areas/reading) - [Winchester](/areas/winchester) - [Newbury](/areas/newbury) - [Guildford](/areas/guildford) - [Farnborough](/areas/farnborough) - [Aldershot](/areas/aldershot) - [Woking](/areas/woking) - [Basingstoke & Deane](/areas/basingstoke-and-deane) - [Andover](/areas/andover) - [Bracknell](/areas/bracknell) ### Company - [About](/about) - [Our Work](/our-work) - [Blog](/blog) - [Reviews](/reviews) - [Specials](/specials) - [Contact](/contact) - [Privacy Policy](/privacy-policy) - [Terms & Conditions](/terms-conditions) - [Cookie Policy](/cookie-policy) ### Contact Us - 12 Appian Way, Chineham, Basingstoke, RG24 8BH - [07481 552059](tel:07481552059)Mobile — fastest reply; 24/7 for emergencies - [Or landline: 01256 672332](tel:01256672332) - [info@appianheatpumps.com](mailto:info@appianheatpumps.com) - Opening Hours Mon–Fri: 7:00am – 7:00pm Sat: 8:00am – 5:00pm Sun: 9:00am – 1:00pm Emergency callout line: answered 24/7 © 2026 Appian Heat Pumps. 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