--- title: "Terms & Conditions | Appian Heat Pumps" description: "Terms and conditions for Appian Heat Pumps services including quotations, payment terms, workmanship guarantees, and F-Gas compliance requirements." lang: en-GB json-ld: | { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://www.appianheatpumps.com/" }, { "@type": "ListItem", "position": 2, "name": "Terms & Conditions" } ] } --- [ Special Offer Air Conditioning Fully Installed from £1,100 → ](/contact) 12 Appian Way, Chineham, Basingstoke, RG24 8BH Fastest reply → [07481 552059](tel:07481552059)| [01256 672332](tel:01256672332) [![Appian Heat Pumps](/assets/logo-DXHDe5EY.png)](/) Services Service Areas [About](/about)[Our Work](/our-work)[Blog](/blog)[Reviews](/reviews)[Contact](/contact) Call now — fastest reply [07481 552059](tel:07481552059)[Landline: 01256 672332](tel:01256672332) [Request Estimate](/contact) [Call 07481 552059 Fastest reply ](tel:07481552059)[Get Estimate](/contact) 1. [Home](/) Terms & Conditions # Terms & Conditions Last updated: April 2026 ## 1\. Services Appian Heat Pumps provides heat pump and air conditioning installation, repair, servicing, and maintenance services across Hampshire, Berkshire, Surrey, and Wiltshire. All work is carried out by F-Gas certified engineers. ## 2\. Quotations All quotations are valid for 30 days unless otherwise stated. Prices include VAT at the prevailing rate. Additional work discovered during a job will be communicated and agreed upon before proceeding. ## 3\. Payment Terms Payment is due upon completion of work unless alternative arrangements have been agreed in writing. We accept bank transfer, card payments, and cash. For installations exceeding £2,000, a 25% deposit may be required. ## 4\. Guarantees & Warranties All workmanship is guaranteed for a minimum of 12 months from completion. Installation work carries a 5-year workmanship guarantee. Manufacturer warranties on parts and equipment are separate and subject to manufacturer terms. Guarantees are void if the system is modified by unauthorised persons. ## 5\. Cancellation Scheduled appointments may be cancelled or rescheduled with a minimum of 24 hours' notice at no charge. Cancellations with less than 24 hours' notice may incur a call-out fee. Emergency call-outs are non-cancellable once an engineer has been dispatched. ## 6\. Liability Appian Heat Pumps carries full public liability insurance. Our liability is limited to the value of the work performed. We are not liable for pre-existing faults, damage caused by third parties, or consequential losses arising from equipment failure. ## 7\. F-Gas Compliance All refrigerant handling is conducted in accordance with the F-Gas Regulation (EU) No 517/2014 as retained in UK law. We maintain records of all refrigerant quantities charged, recovered, and recycled as required by law. ## 8\. Disputes In the event of a dispute, we will attempt to resolve the matter directly. If resolution cannot be reached, the matter may be referred to an independent mediator. These terms are governed by the laws of England and Wales. ## 9\. Contact Appian Heat Pumps, 12 Appian Way, Chineham, Basingstoke, RG24 8BH. Phone: 07481 552059. Email: info@appianheatpumps.com. VAT: 476667534. ![Appian Heat Pumps](/assets/logo-DXHDe5EY.png) Expert heat pump installation, repair & servicing across Hampshire and surrounding areas. Over 15 years of trusted experience. [](https://www.linkedin.com/company/appian-heat-pumps/)[](https://www.facebook.com/profile.php?id=100091962078515)[](https://www.instagram.com/appian_heat_pumps) ### Services - [Heat Pump Repair](/services/heat-pump-repair) - [Heat Pump Servicing](/services/heat-pump-servicing) - [Heat Pump Installation](/services/heat-pump-installation) - [Air Conditioning Installation](/services/air-conditioning-installation) - [Commercial Air Conditioning](/services/commercial-air-conditioning) - [Pool Heat Pump Repair](/services/swimming-pool-heat-pump-repair) - [Pool Heat Pump Service](/services/swimming-pool-heat-pump-service) - [Pool Heat Pump Supply](/services/swimming-pool-heat-pump-supplier) - [Commissioning & Optimisation](/services/commissioning-optimisation) - [Emergency Repairs](/services/emergency-repairs) - [System Upgrades](/services/system-upgrades-retrofits) - [Smart Thermostat Integration](/services/smart-thermostat-integration) - [Health Checks](/services/health-checks) - [F-Gas AC Servicing](/services/fgas-air-conditioning-servicing) - [Maintenance Contracts](/services/annual-maintenance-contracts) ### Service Areas - [Basingstoke](/areas/basingstoke) - [Hampshire](/areas/hampshire) - [Berkshire](/areas/berkshire) - [Surrey](/areas/surrey) - [Wiltshire](/areas/wiltshire) - [Reading](/areas/reading) - [Winchester](/areas/winchester) - [Newbury](/areas/newbury) - [Guildford](/areas/guildford) - [Farnborough](/areas/farnborough) - [Aldershot](/areas/aldershot) - [Woking](/areas/woking) - [Basingstoke & Deane](/areas/basingstoke-and-deane) - [Andover](/areas/andover) - [Bracknell](/areas/bracknell) ### Company - [About](/about) - [Our Work](/our-work) - [Blog](/blog) - [Reviews](/reviews) - [Specials](/specials) - [Contact](/contact) - [Privacy Policy](/privacy-policy) - [Terms & Conditions](/terms-conditions) - [Cookie Policy](/cookie-policy) ### Contact Us - 12 Appian Way, Chineham, Basingstoke, RG24 8BH - [07481 552059](tel:07481552059)Mobile — fastest reply; 24/7 for emergencies - [Or landline: 01256 672332](tel:01256672332) - [info@appianheatpumps.com](mailto:info@appianheatpumps.com) - Opening Hours Mon–Fri: 7:00am – 7:00pm Sat: 8:00am – 5:00pm Sun: 9:00am – 1:00pm Emergency callout line: answered 24/7 © 2026 Appian Heat Pumps. 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