Privacy Policy

Last updated: April 2026

1. Who We Are

Appian Heat Pumps operates from 12 Appian Way, Chineham, Basingstoke, RG24 8BH. VAT registration number: 476667534. Contact: info@appianheatpumps.com / 07481 552059.

2. Information We Collect

We collect information you provide directly: name, email address, phone number, property address, and details about your heating or cooling system. We also collect technical data such as IP address, browser type, and pages visited through standard analytics.

3. How We Use Your Information

We use your data to: respond to enquiries, provide quotes and services, send appointment confirmations, comply with legal obligations (including F-Gas regulations), and improve our website. We do not sell your data to third parties.

4. Legal Basis for Processing

We process data based on: legitimate interest (responding to enquiries), contract performance (delivering services), legal obligation (F-Gas record keeping), and consent (marketing communications, where applicable).

5. Data Retention

Enquiry data is retained for 24 months. Service records, including F-Gas logs, are retained for the legally required period (currently 5 years). You may request deletion of non-legally-required data at any time.

6. Your Rights

Under UK GDPR, you have the right to: access your data, request correction, request deletion, restrict processing, data portability, and object to processing. Contact us to exercise these rights.

7. Cookies

This website uses essential cookies for site functionality and analytics cookies to understand how visitors use our site. You can control cookies through your browser settings.

8. Contact

For privacy-related queries, contact us at info@appianheatpumps.com or write to: Appian Heat Pumps, 12 Appian Way, Chineham, Basingstoke, RG24 8BH.