Annual Maintenance Contracts
for Heat Pumps & Air Conditioning
One annual payment. Planned servicing, priority emergency response, and peace of mind that your system is maintained by a specialist — not left until it breaks.
Over 200 properties on annual contracts. F-Gas compliant. Priority emergency response included.
What This Service Covers
An annual maintenance contract is a planned servicing agreement that covers your heat pump, air conditioning, or swimming pool heat pump system for a full 12 months. It includes a comprehensive annual service, priority access to emergency repairs, and the compliance documentation you need for F-Gas regulations and manufacturer warranties.
This service is for homeowners and businesses who want the security of knowing their system is professionally maintained without having to remember to book a service each year. Contracts are available for all system types — domestic heat pumps, commercial air conditioning, swimming pool heat pumps, and multi-system premises.
Being on a maintenance contract means you are not starting from scratch when something goes wrong. We know your system, we have its service history, and we can diagnose issues faster because we understand the installation.
Contracts can cover single domestic systems or multi-site commercial portfolios. We offer flexible terms and transparent pricing with no hidden extras.
What Happens If You Wait?
Systems without maintenance contracts tend to be serviced late, or not at all. Busy homeowners forget to book. Businesses deprioritise HVAC maintenance until something fails. The result is reactive, emergency-driven spending that always costs more than planned maintenance.
When a non-contract customer calls with an emergency, they join the queue behind contracted clients. In peak demand periods — mid-winter for heat pumps, mid-summer for air conditioning — this can mean waiting days for an appointment.
Without a service history on file, diagnosing a new fault takes longer. The engineer starts with no context about the system's installation, previous issues, or recent performance. This extends the repair time and cost.
For commercial clients, failure to maintain F-Gas compliance records carries regulatory risk. A maintenance contract with documented servicing eliminates this risk entirely — your records are always up to date.
How We Work
System Registration
We record your system details, service history, and any known issues. Your system is added to our scheduling database.
Annual Service Scheduling
We contact you proactively to schedule your annual service at a convenient time — typically spring for air conditioning and autumn for heating systems.
Comprehensive Service Visit
Full service including cleaning, inspection, performance testing, settings verification, and F-Gas leak testing where applicable.
Ongoing Priority Support
If something goes wrong between services, contract customers receive priority scheduling for repairs — ahead of non-contract enquiries.
Annual Renewal
At the end of each contract year, we review the system status and renew the contract. Multi-year contracts are available at reduced rates.
Why It Matters
Priority Emergency Response
Contract customers are prioritised for emergency callouts. When your heating fails in January, you are at the front of the queue.
Planned Annual Servicing
We schedule your service proactively — you do not need to remember to call. Your system is maintained every year without fail.
Discounted Parts & Repairs
Contract customers receive preferential rates on parts and repair labour if issues arise during the contract period.
Compliance Documentation
F-Gas records, service reports, and warranty documentation maintained and available at all times.
System Familiarity
We know your system, its history, and its characteristics. This speeds diagnosis and reduces repair costs.
Budget Certainty
A fixed annual cost for planned maintenance. No unexpected service bills. Repairs are quoted separately but at reduced contract rates.
Technical Detail & Expertise
Our domestic heat pump maintenance contract includes a full annual service covering outdoor unit inspection and cleaning, refrigerant pressure verification, electrical connection checks, filter replacement, controller settings review, weather compensation verification, and a written service report.
For commercial air conditioning contracts, we include F-Gas leak testing at the frequencies required by regulation, filter replacement schedules tailored to the operating environment, and compliance record-keeping that meets Environment Agency requirements.
Swimming pool heat pump contracts include a pre-season service (typically March-April) with evaporator cleaning, heat exchanger inspection, refrigerant checks, and winterisation advice at the end of the season.
Multi-system and multi-site contracts are available for commercial clients with multiple air conditioning systems, heat pumps, or premises across different locations. We coordinate servicing schedules to minimise disruption and provide centralised documentation.
Emergency response under contract means same-day or next-day attendance for most callouts. Non-contract customers typically wait 2–5 working days during peak periods. For systems critical to business operations (server room cooling, care home heating), we offer enhanced response SLAs.
Contract pricing is based on the number and type of systems covered, their location, and any enhanced response requirements. We provide transparent annual pricing with no hidden extras. Contact us for a tailored quotation.
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Protect Your System — Lock In Your Maintenance
One annual payment. Professional servicing. Priority emergency response. No surprises.
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